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Covered California Rates Kaiser Permanente’s Health Plan the Highest in the State for Providing Members and Patients with Qualit

By Terry Kanakri
Contributing Writer
11/14/2023 at 01:01 PM

Kaiser Permanente has the highest rated health plan in the state for overall quality and is also rated highest by members for care and service experience, according to the health plan ratings for 2024 by Covered California – the state’s health insurance marketplace under the Affordable Care Act.

Kaiser Permanente Southern California combined with Kaiser Permanente Northern California earned 5 stars, the highest possible rating for Covered California’s “Overall Quality” rating. The health plan was compared to approximately 200 plans nationwide, and Kaiser Permanente’s 5-star plan scored among the top plans in the country.     

“This recognition is a testament to Kaiser Permanente’s dedication to medical excellence, as well as our commitment to providing high-quality and affordable health care services to our members,” said Michelle Gaskill-Hames, president of Kaiser Permanente Southern California/Hawaii, Health Plan and Hospitals. “Kaiser Permanente will always go the extra mile to exceed our members’ health care needs, and will continue to provide the high-quality care they expect from us.”

“This 5-star rating recognition underscores our commitment to delivering the best medical care in our industry,” said Dr. Ramin Davidoff, executive medical director for the Southern California and Hawaii Permanente Medical Groups. “Our physicians and care teams have a strong and unrelenting commitment to patient safety and medical excellence. We are proud to continue delivering safe, high-quality and compassionate care to our valued members and patients.”

In addition to achieving a 5-star “Overall Quality” rating for quality, Kaiser Permanente, with 4.9 million members in Southern California, received 5-star ratings for “Members’ Care Experience” that’s based on patient surveys asking about their recent experiences when visiting the doctor and getting medical care; “Getting the Right Care,” a measure of care that is given, comparing with the national standards for care and treatments proven to help patients; and “Plan Services for Members,” which analyzes a health plan’s efficiency, affordability, and management.

Kaiser Permanente is the only health plan in the state to receive 5 stars in every category, and is also the only health plan in the California to receive a 5-star “Overall Quality” rating in each of the last five years.