Most Redlands City Hall administrative offices will be closed beginning Wednesday, Dec. 20, through Monday, Jan. 1. Essential City services, including public safety, water distribution and solid waste collection, as well as the A.K. Smiley Public Library will be in full operation. The City Manager, department directors, City Attorney, Public Information Officer and other executive staff will continue to monitor operations, provide appropriate staff direction and respond to emails and messages as necessary.
City offices, including City Hall, will close on Wednesday, Dec. 20, and reopen Tuesday, Jan. 2. The Redlands Community Center, Redlands Community Senior Center, Joslyn Senior Center and Senior Transportation program will also be closed during that time.
In addition to public safety, solid waste and recycling pickup, the Redlands Animal Shelter, Hillside Memorial cemetery, and City parks and water treatment facilities will remain open and in operation. The Fire Prevention Bureau will be available for emergency inspections on Monday, Dec. 18, through Thursday, Dec. 21, by calling (909) 440-0563. From Tuesday, Dec. 26, through Thursday, Dec. 28, inspections can be scheduled by calling (909) 714-2030.
For after-hours emergency water and/or sewer service, please contact the Redlands Police Department at (909) 798-7681. To report missed solid waste collection service or for a solid waste related question, please call (909) 798-7529. Messages will be retrieved daily by 10 a.m.
There will be no solid waste (trash) service on Monday, Dec. 25, 2017 and Monday, Jan. 1, 2018, due to the holidays.
All solid waste collection service will run one day behind for both weeks. For example, if your solid waste collection service day is Friday, then collection service will be provided on Saturday. Any missed collections should be called into (909) 798-7529. Messages will be retrieved daily by 10 a.m.
Utility bills can be paid using one of the following payment methods:
- Deposit payments in the night drop box located between Customer Service, suite 15A and the Revenue Office, suite 15B;
- Mail payments to PO Box 6903, Redlands CA 92375;
- Make an online payment through your bank (please allow adequate time for payment to arrive by the due date); or
- Make payment through Western Union Speedpay, which is the only on-line service that guarantees next day delivery to the City of Redlands. Customers can access Speedpay by calling (866) 269-2896 or log on to www.redlandscustomerservice.org.
All utility payments are due on the due date listed on the bill and are subject to a late charge if not paid on time.
Building inspections will be available on Dec. 20, 21, 22, 26, 27 and 28. To schedule an inspection, please call (909) 798-7536 the day before the inspection is needed and leave your inspection request. Leave a message with your name, address, permit number, type of inspection needed along with a phone number where you can be reached.
All City facilities and operations other than Police, Fire and emergency utility services will be closed Dec. 24 and 25 and Jan. 1.